Kraków, Poland · Remote

Marcel Jurgiel

IT Engineer · MES Operations Specialist

Infrastructure, cloud & systems engineer with 4+ years across enterprise IT, pharmaceutical MES operations, and AI tooling. Co-founder of Tarnów Tech Community.

Marcel Jurgiel
About

Engineer at the intersection of infrastructure, cloud & AI

IT Engineer with 4+ years of hands-on experience spanning infrastructure, enterprise IT support, and Manufacturing Execution Systems (MES) operations. Currently acting as Single Point of Contact (SPOC) for critical pharmaceutical production environments, delivering L3/L4 support on PharmaSuite running on Windows Server and Red Hat Linux, with advanced SQL troubleshooting and proactive monitoring via Splunk and LogicMonitor.

Certified across Microsoft Azure (AZ-104), ITIL 4, and Rockwell Automation PharmaSuite. Proven track record in large-scale device migrations, Active Directory & Azure AD administration, network infrastructure management, and scripting automation with PowerShell and Python. Building AI tooling with RAG architectures, Google Cloud Platform, and local LLMs.

4+
Years of IT experience
8+
Professional certifications
3
Open-source projects
incl. 2 global enterprise deployments
1
Tech community co-created
Experience

Where I've worked

Sep 2025, Present
MES Operations Specialist
Avenga IT Professionals, Remote
SPOC for critical pharmaceutical production environments. L3/L4 support on PharmaSuite (Windows Server & RHEL). Complex DB operations across DEV/QA/PROD, refreshes, backups, migrations. Advanced SQL scripting for data analysis & correction. Proactive monitoring via Splunk and LogicMonitor. Incident management through ServiceNow. Automating operational workflows with PowerShell and building AI chatbots on ServiceNow data.
PharmaSuiteSQL ServerRHELWindows ServerSplunkLogicMonitorServiceNowPowerShellConfluence
Apr 2024, Aug 2025
Implementation & IT Service Specialist
Hitachi Energy, Kraków
Tier 2 help desk support resolving hardware, software, and network issues. IT asset lifecycle management. PC deployment, OS upgrades, patch management. Active Directory & Azure administration. Automated workflows with PowerShell and Python. SCCM and ServiceNow for incident management and reporting. SQL for data analytics and system performance optimization.
PowerShellPythonBashSCCMServiceNowAzure ADActive DirectorySQL
Apr 2022, Mar 2024
Excis Compliance, Poland
IT Projects & Network Engineer
Delivered IT projects and network engineering services across multiple enterprise clients. Migration, support, and infrastructure assignments at GSK, HCL Technologies, and direct Excis engagements.
Active DirectoryDNSVPNWindowsLinuxNetworkingM365
IT Support Specialist & Network Engineer
HCL Technologies, Kraków
Sep 2022, Mar 2024
Tier 2 Help Desk support: hardware, software, and network troubleshooting (DNS, VPN). PC/peripheral setup and configuration. OS installations, upgrades, optimization.
Migration Network Engineer
May 2022, Sep 2022
Key role in migrating 1,000+ devices to a new domain with minimal downtime. Network security and data integrity during migration.
On-Site IT Support Specialist
GSK, Poznań
Apr 2022, May 2022
On-site IT support: hardware/software/network issues, IT asset lifecycle, Active Directory user access management.
Avenga
Hitachi Energy
Excis
HCL Technologies
Community

Building the local tech ecosystem

Co-Founder & Organizer · 2025, Present

Tarnów Tech Community

Co-created a local IT meetup community in Tarnów, organising regular events on topics such as AI in business, data governance, and infrastructure, for IT professionals and business leaders alike.

From hands-on workshops on Bielik AI and RAG architectures to strategic discussions on data sovereignty, every meetup delivers actionable insights to the local tech ecosystem.

LinkedIn Updates ↗
Tarnów Tech Community logo
Read more about the initiative

Tarnów Tech Community was born out of a desire to bridge the gap between local talent and global tech trends. We create space where knowledge flows freely between engineers, entrepreneurs, and students.

Our workshops cover everything from building AI agents with the Polish Bielik LLM and Google ecosystem, to RAG architectures on GCP, to operational data governance, topics that are reshaping how organizations work with technology.

TTC Networking TTC Presentation TTC Group Photo
Projects

Open-source & independent work

Blancco workflow screenshot
02, Enterprise IT · Security · Compliance

Global IT Device Wiping

Zero-touch data sanitization framework deployed across a global multinational's IT hubs. Pre-configured Blancco ISO with automated NIST 800-88 Purge execution, instant certificate upload, and auto-shutdown, reducing technician time from 15 minutes to 2 minutes per device. Successfully implemented and deployed for one of my employers.

87%
Time reduction
100%
Audit compliance
BlanccoNIST 800-88PXE BootXML Workflows
ServiceNow Alert Email Gmail Shared Inbox Apps Script Parse + Route G Chat V2 Card Every 1 min
03, JavaScript · Google Apps Script

ServiceNow → Google Chat Bot

Serverless integration that monitors a shared Gmail inbox for ServiceNow incident alerts. Parses INC number, priority, and user via regex, then pushes interactive V2 Cards to Google Chat via webhooks. Event-driven, zero infrastructure, 24/7 autonomous operation. Successfully implemented and deployed for one of my employers.

Google Apps ScriptWebhooksServerlessV2 Cards
Skills

Technologies & expertise

MES & Enterprise

PharmaSuite SQL Server JBoss / Tomcat REST API Middleware Integration ServiceNow

Cloud & Infrastructure

Microsoft Azure Azure AD Google Cloud (GCP) Windows Server Red Hat Linux Docker / Kubernetes

Scripting & Automation

PowerShell Python Bash Google Apps Script SCCM Git

AI & Data

RAG Architectures LLM / Generative AI Ollama Model Context Protocol Google BigQuery Embedding Models

Monitoring & ITSM

Splunk LogicMonitor Confluence ITIL 4 Active Directory

Networking & Security

DNS / VPN TCP/IP Networking Firewall / Routing Kali Linux
Education

Academic background

Master of Science
Cracow University of Technology
Production Engineering, MES specialisation
Engineer's Degree
Cracow University of Technology
Materials Engineering
Certifications
Microsoft
Cloud & AI Fundamentals
Azure Administrator (AZ-104)
Microsoft
AI Fundamentals (AI-900)
Microsoft
Rockwell
Manufacturing Execution Systems
PharmaSuite Administrator Training
Rockwell AutomationDec 2025
PharmaSuite Features & Functionality
Rockwell AutomationSep 2025
Bielik AI
Generative AI & RAG Architectures
Building AI Agents, Bielik AI & Google
Bielik AIDec 2025
Bielik in RAG Architectures
Bielik AIApr 2026
Other
ITSM & Professional Skills
ITIL 4 Foundation
PeopleCert
Win-Win Solution Negotiation
Accent Business Training
Contact

Let's connect

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