Kraków, Poland · Remote

Marcel Jurgiel

IT Engineer · IT Solution Lifecycle Manager

Infrastructure, cloud & systems engineer with 5 years across enterprise IT, pharmaceutical MES operations, and AI tooling. Independent IT consultant at ByteWise and co-founder of Tarnów Tech Community.

Marcel Jurgiel
About

Engineer at the intersection of infrastructure, cloud & AI

IT Engineer with 5 years of hands-on experience spanning infrastructure, enterprise IT support, and Manufacturing Execution Systems (MES) operations. Currently IT Solution Lifecycle Manager at Avenga, acting as Single Point of Contact (SPOC) for PharmaSuite across multiple manufacturing sites of a Swiss pharmaceutical company and supporting the full solution lifecycle from implementation through operation to retirement, with L3/L4 support on Windows Server and Red Hat Linux, advanced SQL troubleshooting, and proactive monitoring via Splunk and LogicMonitor.

Certified across Microsoft Azure Administrator (AZ-104), Azure AI Fundamentals (AI-900), ITIL 4, and Rockwell Automation PharmaSuite. Proven track record in large-scale device migrations, Active Directory & Azure AD administration, network infrastructure management, and scripting automation with PowerShell and Python. Building AI tooling with RAG architectures, Google Cloud Platform, and local LLMs, and running ByteWise, my own IT consultancy, alongside it.

5
Years of IT experience
8+
Professional certifications
3
Open-source projects
incl. 2 global enterprise deployments
1
Tech community co-created
Experience

Where I've worked

Sep 2025, Present
IT Solution Lifecycle Manager
Avenga IT Professionals, Remote
Single Point of Contact for PharmaSuite MES across multiple manufacturing sites, supporting the full solution lifecycle from implementation through operation to retirement within ITSM processes. L3/L4 support on PharmaSuite (Windows Server & RHEL), resolving high-priority production incidents and driving root cause analysis. Complex DB operations across DEV/QA/PROD, refreshes, backups, migrations. Advanced SQL scripting for data analysis & correction. Proactive monitoring via Splunk and LogicMonitor. Incident management through ServiceNow. Keeping systems GxP compliant and validated according to CSV policy. Automating operational workflows with PowerShell and building AI chatbots on ServiceNow data.
PharmaSuiteSQL ServerRHELWindows ServerSplunkLogicMonitorServiceNowPowerShellGxP / CSVITIL 4Confluence
Sep 2026, Present
IT Consultant
ByteWise (Marcel Jurgiel), Self-employed
Own IT consultancy (sole proprietorship) offering infrastructure, automation, and AI engineering services. Linux and virtualisation setups, workflow and process automation, local LLM and RAG deployments, plus technical training and workshops for teams adopting modern tooling.
IT ConsultingLinuxAutomationAI / RAGCloudTraining
Apr 2024, Sep 2025
Information Technology Support Specialist
Hitachi Energy, Kraków
Tier 2 help desk support resolving hardware, software, and network issues (DNS, VPN). IT asset lifecycle from procurement through inventory to decommissioning. PC and peripheral deployment, OS upgrades, patch management. Network infrastructure support across switches, routers, and firewalls, with user access administered via Active Directory and Azure. Automated repetitive workflows with PowerShell, Python, and AI tooling. SCCM and ServiceNow for ticketing, incident management, and reporting. SQL for data analytics and system performance optimization.
PowerShellPythonBashSCCMServiceNowAzure ADActive DirectorySQL
Apr 2022, Mar 2024
4 roles · Client engagements
Excis Compliance
HCL Enterprise & GSK, Poland
Two years of on-site IT support and network engineering delivered through Excis on enterprise client engagements. Domain migration, Tier 2 support, and field network assignments across Kraków and Poznań.
Active DirectoryDNSVPNWindowsLinuxNetworkingM365
On Site IT Support and Implementation Specialist
HCL Enterprise, Kraków · Full-time
Sep 2022, Mar 2024
Tier 2 Help Desk support: hardware, software, and network troubleshooting (DNS, VPN). PC and peripheral setup and configuration. OS installations, upgrades, optimization.
Dispatch Network Engineer
HCL Enterprise, Poland · Contract
Apr 2022, Mar 2024
Field network engineering dispatched across client sites: installations, diagnostics, and remediation on switches, routers, and structured cabling. Network services and network security assignments.
Migration Specialist
HCL Enterprise, Kraków · Contract
Jul 2022, Aug 2022
Key role in migrating 1,000+ devices to a new domain with minimal downtime. Network security and data integrity throughout the migration.
On Site IT Support Specialist
GSK, Poznań
Apr 2022, May 2022
On-site IT support: hardware, software, and network issues, IT asset lifecycle, Active Directory user access management.
Avenga
Hitachi Energy
Excis
HCL Technologies
Community

Building the local tech ecosystem

Co-Founder & Organizer · 2025, Present

Tarnów Tech Community

Co-created a local IT meetup community in Tarnów, organising regular events on topics such as AI in business, data governance, and infrastructure, for IT professionals and business leaders alike.

From hands-on workshops on Bielik AI and RAG architectures to strategic discussions on data sovereignty, every meetup delivers actionable insights to the local tech ecosystem.

LinkedIn Updates ↗
Tarnów Tech Community logo
Read more about the initiative

Tarnów Tech Community was born out of a desire to bridge the gap between local talent and global tech trends. We create space where knowledge flows freely between engineers, entrepreneurs, and students.

Our workshops cover everything from building AI agents with the Polish Bielik LLM and Google ecosystem, to RAG architectures on GCP, to operational data governance, topics that are reshaping how organizations work with technology.

TTC Networking TTC Presentation TTC Group Photo
Projects

Open-source & independent work

Blancco workflow screenshot
02, Enterprise IT · Security · Compliance

Global IT Device Wiping

Zero-touch data sanitization framework deployed across a global multinational's IT hubs. Pre-configured Blancco ISO with automated NIST 800-88 Purge execution, instant certificate upload, and auto-shutdown, reducing technician time from 15 minutes to 2 minutes per device. Successfully implemented and deployed for one of my employers.

87%
Time reduction
100%
Audit compliance
BlanccoNIST 800-88PXE BootXML Workflows
ServiceNow Alert Email Gmail Shared Inbox Apps Script Parse + Route G Chat V2 Card Every 1 min
03, JavaScript · Google Apps Script

ServiceNow → Google Chat Bot

Serverless integration that monitors a shared Gmail inbox for ServiceNow incident alerts. Parses INC number, priority, and user via regex, then pushes interactive V2 Cards to Google Chat via webhooks. Event-driven, zero infrastructure, 24/7 autonomous operation. Successfully implemented and deployed for one of my employers.

Google Apps ScriptWebhooksServerlessV2 Cards
Skills

Technologies & expertise

MES & Enterprise

PharmaSuite★★★★ SQL Server★★★ JBoss / Tomcat★★☆☆ REST API★★★ Middleware Integration★★☆☆ ServiceNow★★★

Cloud & Infrastructure

Microsoft Azure★★★ Azure AD★★★ Google Cloud (GCP)☆☆ Windows Server★★★ Red Hat Linux★★☆☆ Docker / Kubernetes★★☆☆

Scripting & Automation

PowerShell★★☆☆ Python☆☆ Bash★★ Google Apps Script★★★ Git★★☆☆

AI & Data

RAG Architectures★★☆☆ LLM / Generative AI★★★ Ollama★★★ Model Context Protocol★★☆☆ Google BigQuery☆☆☆ Embedding Models☆☆☆

Monitoring & ITSM

Splunk☆☆ LogicMonitor★★☆☆ Confluence★★☆☆ ITIL 4★★★ Active Directory★★★

Networking & Security

DNS / VPN★★★ TCP/IP Networking★★★ Firewall / Routing★★☆☆ Kali Linux☆☆☆
Education

Academic background

Master of Science
Cracow University of Technology
Production Engineering, MES specialisation
Engineer's Degree
Cracow University of Technology
Materials Engineering
Certifications
Microsoft
Cloud & AI Fundamentals
Azure Administrator (AZ-104)
Microsoft
AI Fundamentals (AI-900)
Microsoft
Rockwell
Manufacturing Execution Systems
PharmaSuite Administrator Training
Rockwell AutomationDec 2025
PharmaSuite Features & Functionality
Rockwell AutomationSep 2025
Bielik AI
Generative AI & RAG Architectures
Building AI Agents, Bielik AI & Google
Bielik AIDec 2025
Bielik in RAG Architectures
Bielik AIApr 2026
Other
ITSM & Professional Skills
ITIL 4 Foundation
PeopleCert
Win-Win Solution Negotiation
Accent Business Training
Blog

Notes from the homelab

Thoughts, experiments, and things I break and fix in my homelab — from Proxmox clustering to AI tooling, MES ops, and infrastructure tinkering.

Contact

Let's connect

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